Tag Archives: DND

DND: Any telecoms company that defaults will pay N5m fine per complaint – NCC

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Any telecoms service provider that defaults by sending unsolicited SMS or makes unsolicited calls to subscribers after they must have activated the DND – Do Not Disturb feature is liable to pay 5 million Naira as fine per complaints.

This was made known by the the Executive Vice Chairman of the Commission, Professor Umar Garba Danbatta at the flagging of ceremony of the #YearOfTelecomConsumer campaign on Wednesday at the commission’s head office in Abuja.

NCC has setup a “2442” Do-Not-Disturb (DND) SMS short code that consumers can use to stop any unsolicited text messages they receive. All the need do is text “STOP” to 2442 and that will automaticall activate a full DND on a consumer’s line & prevent all unsolicited texts from being received

Apart from protecting telecoms consumers from unsolicited ad campaigns via SMS and phonecalls, the campaign hopes to secure the support of network operators towards meeting set targets and key performance indicators, KPIs on quality of services especially as it affects drop calls.

 

REPORT: NCC flags off #YearOfTelecomConsumer Campaign.

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The NCC flagged of it’s 2017 Year of the Consumer programme with an event which held at the head office in Abuja.

In attendance, were dignitaries across the country. Senator Adeola Yayi, Honourable Herman Hembe and Honourable Fijabi who was on seat to represent the Honourable Speaker of the Federal House of Reps, Yakubu Dogara.

 

In a statement signed and made available to Omojuwa.Com by Mr. Tony Ojobo, Director of Public Affiars, said the commission will use the flag off to unveil the strategy and series of activities aimed at empowering and protecting the consumers of telecommunications services in Nigeria.

It added that throughout the year, improving the experience of the consumer will be the major focus of the Commission working with other key stakeholders vital to the success of the campaign.

The flag off for the year round programme, which held at the NCC headquarters in Abuja, is expected to attract consumers across the country, top government officials and key stakeholders in the industry.

The Abuja event coincides with the commemoration of the World Consumer Rights Day, WCRD, 2017, themed; ‘Building a Digital World Consumers Can Trust’.

Key components of the Year of the Consumer include creation of greater awareness on Quality of Service, Electromagnetic Magnetic Fields, EMF, Do Not Disturb, DND, and NCCs 622 complaint line.

The campaign hopes to secure the support of network operators towards meeting set targets and key performance indicators, KPIs on quality of services especially as it affects drop calls.

The Executive Vice Chairman of the Commission, Professor Umar Garba Danbatta had said in Abuja that consumer protection and empowerment is one of the eight pillars of the 8- Point Agenda of his administration, revealing that the Commission is dedicating the year to the welfare of telecom consumers.

The Senate President who was ably represented by Senator Adeola Yayi. Yayi in his speech reiterated the plan of the senate to introduce a consumer protection bill which will not only protect consumers but also check the excesses of industry players who engage in unfair competition practices due to undue market dominant advantages.

Honourable Fijabi who represented the HOR Speaker, Yakubu Dogara also spoke on the need for laws that protect consumers from unfair practices by service providers and also keep telcoms on their toes.

During the course of the event, NCC’s Executive Vice Chairman, Prof. Umar Garba Danbatta seized the opportunity to unveil the faces of NCC in person of comedian Helen Paul of the Tatafo fame and movie actor Ali Nuhu of the Kannywood fame.