Tag Archives: airtel

NCC releases short code to opt out of unsolicited messages from Telcos.

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The Nigerian Communication Commission, NCC, on Thursday advised consumers to take advantage of the 2442 short code to choose the type of messages they want to receive from telecoms operators.

The Executive Vice-Chairman of NCC, Umar Danbatta, gave the advice at the 79th Telecom Consumers Parliament help in Abuja.

He said that the parliament, with its theme: Implementation of the `Do not Disturb’ (DND): the journey so far,’ was aimed at sensitising the public to the policy.

Mr. Danbatta said that the short code would go a long way to give consumers the right to choose the messages they wanted to receive.

According to him, following the barrage of complaints on the menace of unsolicited message, the commission swayed into action by mandating the activation of 2442 short code.

“The code will enable consumers to control the type of messages they receive.

“I am glad that it has come into effect and I urge all consumers to take advantage of this new regime by sending “stop to 2442’’ to avoid unsolicited messages, he said.

Mr. Danbatta said the commission was aware that for the initiative to succeed, there was need for massive public enlightenment by both regulator and the operating companies.

“It is on this regard that the theme of today’s parliament becomes relevant.

“The objective is to place the issue on the front burner of our discourse until unsolicited messages become a thing of the past,” he said.

Mr. Danbatta said the issue of consumer’s protection was very paramount to the commission, adding that consumers were kings in the market place.

To uphold the principle, he said the commission had put in place various programmes to inform, educate and protect the consumers of telecom service.

Presenting a paper on the theme, Ayoola Oke, a telecom consultant with NCC, called on operators to ensure full compliance with the 2442 short code.

Mr. Oke said that one major challenge of the policy was lack of awareness, hence the need for both the regulators and the telecom operators to be involved in massive publicity.

He called for effective complaint management by the operators and network management to block spam and screen out malicious mails.

Responding to questions on outright ban on unsolicited messages, Amina Shehu, Head of Legal, NCC, said complete ban was not possible because of e-commerce system.

NCC to Sanction Airtel, Globacom, MTN, 10 Others Over Unsolicited Telemarketing

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The Nigerian Communications Commission (NCC) on Monday said it would sanction 13 telecommunications operators for failing to comply with the ‘2442 Do Not Disturb (DND)’ directive on unsolicited telemarketing. According to a statement signed by the NCC’s Director of Public Affairs, Mr Tony Ojobo, the directive was issued on April 20, 2016.

Ojobo said that the 13 operators included: Airtel Network Ltd., MTN Nigeria, Globacom Nigeria, Smile Communication, Visafone Communications, Ntel, Etisalat, Multi-Links, Starcomms, Danjay Telecoms, Gamjitel Ltd., Megatech Engineering Ltd. and Gicell Wireless.

According to him, the service providers have been given another one-week ultimatum, from Monday, Nov. 14, 2016, to remedy the situation or face the sanctions enshrined in the directive.

“Worried by the non-compliance by the operators, occasioned by a deluge of complaints by subscribers across Nigeria, the NCC inaugurated an eight-member committee to look into the matter.

“After several meetings, including those it held with the network providers, it became necessary to issue the latest ultimatum to redress the menace of incessant unsolicited text messages and phone calls for telemarketing via the various networks,’’ he said.

Ojobo said the commission had written to the providers on whose networks it had received series of complaints from subscribers regarding the efficacy of DND.

He said the phrase ‘Network-Generated SMS’ referred to in Part (d) of the directive shall be taken to mean messages and calls, with respect to only information on emergencies.

According to him, the information on emergencies, include: national security, fire, notifications on network maintenance programmes down times and notification regarding subscribers’ bundle usage and service renewals.

“Other text messages and voice calls informing subscribers of new products and service offerings are not regarded as ‘Network-Generated’ and, therefore, regarded as “unsolicited marketing messages’’.

“NCC has therefore, asked these network providers to ensure that information on the Do Not Disturb service should be disseminated after every revenue-generating activity via the End of Call Notification (EOCN).

“For the period not less than 45 days, within the hours of 8 a.m. to 8 p.m. daily, from the receipt of the latest letter on the subject.

“The operators are also admonished to deploy this information through all their channels of communications, including websites, social media platforms, billboards, flash messages, text messages, Interactive Voice Response platform, radio jingles, newspapers advertisements and television commercials,’’ he said.

The director said that this notice served as a pre-enforcement notice, adding that failure to comply with it would attract appropriate sanctions.

He said the menace of unsolicited text messages had been a nightmare to subscribers. Ojobo said that the commission could no longer accept further excuses from network providers.

NCC To Sanction MTN, Airtel, Globacom Over Auto Data Service Migration

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The Nigerian Communications Commission (NCC) yesterday  said it would sanction MTN, Airtel and Globacom for defying its directive on automatic migration to Pay-As-You-Go data bundle.

The Commission made this known in its ‘2015 third quarter Compliance Monitoring and Enforcement Report’ obtained posted on its website.

NCC said it had continued to receive complaints from subscribers on automatic migration of data bundle package to Pay-As-You-Go Billing on depletion of their data bundle.

‘’Consequently and pursuant to section 53(1) of the NCC Act, 2003. The commission on 3rd August 2015 directed all mobile service operators to comply with the data bundle directions.

According to News Agency of Nigeria (NAN), NCC said “where a subscriber’s data bundle account is fully depleted before the due date, service providers should notify the subscriber via SMS, giving information regarding the tariff/ billing rate for automatic migration.

‘’That all service providers should henceforth stop auto-migration of subscriber’s data service to the Pay-As-You-Go (PAYG) account upon depletion of the data bundle account, except with the express consent and authorisation of the subscriber via SMS.’’

Credit: NationOnline

Airtel Nigeria Releases Statement On Fuel Scarcity

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Airtel Networks Limited wishes to inform our customers and the general public that the prevailing situation in the country regarding the scarcity of diesel and other petroleum products is presently impacting negatively, our commitments to delivering best-in-class quality of service and seamless telephony experience to all Nigerians.

While we are currently doing everything within our means as well as going the extra mile to ensure that all our base stations and switches are up and running, it is sad to note that it is becoming increasingly difficult to replenish current stock of diesel due to the lingering scarcity of the products.

We are also concerned that, if the situation persists, it may have adverse effects on our network, impacting both voice and data services.

Airtel, therefore wishes to assure all customers that we will continue working with all our partners and stakeholders to mitigate any negative impact as we remain committed to our promise of providing exceptional services just as we seek the cooperation and understanding of all whilst apologizing for any inconvenience at this time.

Thank you.

SIGNED
MANAGEMENT

Multiple Taxes: Telcos Threaten To Shut Down Networks

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Nigerian telecom operators have said that the over N10 billion annual multiple taxations levied them by local, state and federal governments and their agencies was threatening the survival of the telecom sector as investors may be pushed to divest from the sector which may in turn aggravate the quality on networks.
About eight states and their local governments have issued notices to telecom operators to pay taxes and levies exceeding N10 billion annually.
Speaking under the aegis of the Industry Working Group (IWG) on multiple taxations in the telecom industry, the operators and the Nigerian Communications Commission (NCC) yesterday in Lagos said the survival of the industry now depends on all stakeholders, prevailing on the states and local governments to stop insisting on collecting taxes and levies on operators’ infrastructures such as base stations and masts.
The chairman of the IWG and Executive Commissioner, Stakeholders Management at NCC, Mr. Okey Itanyi, said that multiple taxation portends a grave danger for the telecoms industry if not quickly addressed. “The country may lose the gains and confidence achieved so far in the last couple of years.
The industry still requires investments in network infrastructure to ensure full access across the country, and to guarantee good and acceptable quality of service which has become a major challenge,” he said.
According to the vice chairman of the IWG, Mrs. Oyeronke Oyetunde, multiple taxation has been impeding telecoms growth in recent past.
She explained that a situation where a local government authority is demanding about N10million on each site from telecoms operators for building base stations in their vicinity, apart from other levies the operators have to contend with at the state and federal levels, would hinder operators in providing quality telecoms services to the generality of Nigerians, irrespective of their locations.
She noted that as a result of delay often experienced in infrastructure rollout, telecoms companies have only been able to deploy barely 20,000 base stations in the country, stressing that over 70, 000 base stations would be required in Nigeria, given its large size, to provide ubiquitous telecoms services.
“If you have a local government demanding N10m from an operator and you now multiply that by the number of Local Government Areas we have in the country, you would see that this is unsustainable in the long run for the operators.
It is either you kick the operators out of business or force them to pass the cost accrued to them through such illegal taxations their customers in form high tariff,” she said.
The President, National Association of Telecoms Subscribers, Chief Deolu Ogunbajo, noted that between 2006 and 2007, operators were charged about N10, 000 and N20, 000. “And more recently, the charges in form of multiple taxations and illegal demand of some frivolous levies, have run into millions of naira. This is unfavourable as operators may have to pass this cost to subscribers,” he said.
A representative of the Association of Licenced Telecommunication Operators of Nigeria (ALTON) and member of the IWG, Mr. Tobe Okigbo, said, “The operators may not have other choices than to push additional cost incurred to their subscribers rather than allow a telecom firm to totally shut down.”
Okigbo gave the indication during the maiden media parley of the IWG on multiple taxation which was set up by the NCC to address ongoing cases of multiple taxation and its potential dangers on telecom growth in the country.
The group called for urgent action by the government at all levels to support the industry’s stakeholders in nipping the incessant cases of multiple taxation and illegal and frivolous taxes in the bud to prevent operators passing the cost of the taxes on the over 96 million telecom subscribers on their various networks in form of increased tariff.
Via All Africa