The Consumer Protection Council (CPC) on Monday ordered MultiChoice Nigeria to compensate its subscribers and henceforth provide them toll-free lines for their complaints.

MultiChoice Nigeria Limited is Nigeria‘s biggest provider of Digital Satellite Broadcast Television (DStv) service.

CPC’s Deputy Director of Public Relations, Abiodun Obimuyiwa, said in Abuja that the order followed an extensive investigation over alleged violation of consumers’ rights by the company.

Following CPC’s order in line with the Order of Council of February 16, 2016, MultiChoice Nigeria said it confirmed its commitment to continue its engagement with the CPC to resolve the matter in the best interests of DStv subscribers.

Mr. Obimuyiwa said the CPC had ordered MultiChoice to suspend its service when consumers were away, while releasing free-to-air channels even when subscription had expired and compensate consumers for lost viewing time.

The council also ordered the cable television company to introduce local toll-free lines and reasonable equitable spread of popular sports channels, among others.

In addition, the CPC said MultiChoice would, for 18 months from the date of the orders, subject its processes to the Council’s inspection to ensure compliance with the directives contained in the orders.

Credit: PremiumTimes