The Role of NCC in Improving Telecommunication Services in Nigeria By David Adeniyi

In August 2001, during the era of former President Olusegun Obasanjo,Nigerians jubilated when his administration launched the Global System for Mobile Communication (GSM) with the hope that it would help to formally initiate the country, into the global village.

Yes,one can conveniently say that the main goals of GSM had been largely achieved. Today,most of our urban cities now enjoy internet connection; but not without challenges to the development of quality ICT in Nigeria. No thanks to the poor services rendered by the major network service providers, namely MTN,Globacom, Airtel and Etisalat to their subscribers. Globacom is the only indigenous telecoms operator among them.

Very often, subscribers face series of challenges in the hands of these telecom operators ranging from epileptic and frustrating internet services, exorbitant rate of drop calls, poor network coverage, unnecessary charges, and lack of qualified customer care staffers.

In saner climes where they have functional democracies, these network service providers would have had their licenses of operation revoked a long time ago.

No! Not in a country like Nigeria where impunity reigns supreme and ineptitude has become the order of the day. Ours is a nation where government feels unconcerned about the welfare of the people it governs. Ours is a country where those in the public and private companies steal from the already economically-battered citizens. Ours is a country where rather than our lawmakers feel much more concerned about their constituents, they are busy piling up what is supposedly our collective wealth for their great grand children.

In spite of the fact, that most of these telecoms operators focus on the urban centres and neglect the hinterlands or rural areas, none of them can still boast of effective, efficient and reliable internet services.  One can hardly make a minute call without experiencing any bad signal interference. These telecoms operators launch