The Consumer Protection Council (CPC) has issued an ultimatum to Turkish Airlines to provide a full situation report of events surrounding the alleged ill-treatment of its passengers arriving into Abuja from December 20, 2015.
CPC, in a letter to the airline dated December 29, 2015, signed by its director general, Mrs Dupe Atoki, said “Turkish Airlines flight TK 623 from Istanbul arrived Abuja on Sunday 20th December 2015 without the baggage of the passengers of that flight.
“Passengers of subsequent flights on the same route, up to 26th December 2015, were also affected as their baggage failed to arrive on their respective flights,” it added.
According to the Council, “The baggage of the passengers of 20th December flight started arriving piecemeal only on 25th December, indicating that the Airline boarded passengers knowing full well that their baggage would not be transported with them.”
CPC noted that the “passengers, some of who travelled with minors, were put to great inconvenience and hardship as they were unduly deprived of their belongings and other items necessary to accomplish the purpose of their trips.”
The agency, in its letter, explained that “all such passengers, including those whose destinations were outside Abuja, were forced to repeatedly check at the Nnamdi Azikiwe International Airport, Abuja on the fate of their baggage, thereby incurring extra and unbudgeted expenditure, including hotel accommodation.
Credit : Leadership
